Försäljning och förhandling

Försäljning och förhandling

Med Mercuri Internationals säljträning får du mer än bara färdigheter. Försäljningsutbildningarna ger motivation, kunskaper, vanor och verktyg för att bli framgångsrik inom försäljning.
Säljledning

Säljledning

Försäljningscheferna har en central roll i företagens försäljningsframgångar. Mercuri International kan visa hur du får ut det mesta av dem.
Ledarskap

Ledarskap

Utmaningen är inte att köpa kurser och utbildning - utmaningen är att köpa hållbarhet i form av positiva ledarbeteenden i ett längre perspektiv.
Internationella projekt

Internationella projekt

Låt internationell försäljningsökning bli verklighet!
Mercuri International Business School

Mercuri International Business School

Utveckla dina individuella färdigheter inom försäljning, management och kundservice.

Taking Sales to a Higher Level

Case Studies

Case Studies

Förbättrad servicegrad hos ICA Maxi i Botkyrka

Förbättrad servicegrad hos ICA Maxi i Botkyrka

Läs om hur ICA Maxi i Botkyrka höjde sin servicegrad, vilket ledde till att kunderna idag upplever att de får mycket bättre service i butiken.

 

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Banette Reinvents the bread business

Banette Reinvents the bread business

The French company Banette, offering the license to produce flour and open bakery retail shops under the Banette trademark, has gone through major shifts in their market, and they have been required to fundamentally change their sales. Read more about their history, their journey and how they have approached the challenges they have faced.

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Hewlett Packard Excellent Sales management training

Hewlett Packard Excellent Sales management training

Here you will find links to a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

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Improving Value-Based Selling

Improving Value-Based Selling

A case study from Celemi, a subsidiary of Mercuri International, on how ACL – a leading global provider of audit analytic technology – used Apples & Oranges to make the company’s experienced sales reps understand and work with value-based selling instead of price-based selling.

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Increasing in-store sales conversion

Increasing in-store sales conversion

Mercuri International helped a client in the retail industry to improve the management of the customer portfolio and to improve the measurement of the impact of gains or losses of customers. “Very professional consultants, accurate diagnosis, appropriate and adaptable methods, that really created results.

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KAM & Negotiation with a Consumer Goods company

KAM & Negotiation with a Consumer Goods company

Learn how Mercuri International applied the "Competence Clock" approach to design and implement a training program for a consumer goods company. The program brought a large increase in KAM and negotiation skills which led to an increase of 15% in turnover in two years

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Measuring Return on Training Investment

Measuring Return on Training Investment

A global Bank appointed Mercuri International to deliver 35 relationship-based negotiating programmes to 316 bank relationship managers across five departments, in ten months. The commercial impact has been tremendous and the training investment repaid in the first three months.

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MI Differentiated Selling© with La Poste

MI Differentiated Selling© with La Poste

The French post office La Poste was facing a major shift in their market and needed to sell new and different solutions to their B2B customers. But how do you convince customers who have a very strong opinion about you and your offer? And how do you ensure your sales people have the necessary competencies to do so?

Read more in this case..

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Outstanding Account Management with Siemens

Outstanding Account Management with Siemens

Many companies have an established Account Management approach and teams but often it is not working the way they want it to.  Mercuri International has helped many companies to improve their business in the following areas:

Maximising customer revenues through selling the complete portfolio profitably.
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Philips Trusted Advisor program

Philips Trusted Advisor program

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

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Powerful Sales Performance - Lufthansa

Powerful Sales Performance - Lufthansa

International Project

This project was highly innovative and very focused on the particular issues of a large and complex logistics organisation. It had to balance multi cultural differences in attitude and perspective with a need for continuity which is a pre requisite in a global brand corporation.

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Sales Excellence in the Technology Sector

Sales Excellence in the Technology Sector

Sales Excellence in the Technology Sector A case study on how Mercuri International has helped one of the leading providers of desktop computers and notebooks to improve their sales and go from a market position of 2 or 3 in some countries to become number 1.

Click on the .pdf file to read more.

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Strategic Account Management case study within the technology sector

Strategic Account Management case study within the technology sector

This case study shows how Mercuri International has helped one of the world's most prominent companies and Europe’s largest technology conglomerate to form closer and more effective relationship with key accounts and hence increase cross selling across different regions and industries.

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Strengthening the sales skills of people with a highly technical profile

Strengthening the sales skills of people with a highly technical profile

Learn how Mercuri International helped a client that needed to move from a reactive sales process in the world of photography to a proactive sales approach in the competitive phone market.

To open the document, please click on the .pdf file below.

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Customer Service Excellence med Maersk Line

Customer Service Excellence med Maersk Line

Nedan kan du titta på en videoserie baserad på intervjuer med Cary Bailey-Findley, Global Learning Manager Functional Development på Maersk Line. I intervjuerna berättar han om utvecklingen och den framgångsrika implementeringen av det Customer Service Excellence Program som har gjorts i samarbete med Mercuri Interna..

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Case UNIONEN – Ökat antal medlemmar genom kompetensutveckling

Case UNIONEN – Ökat antal medlemmar genom kompetensutveckling

Bakgrund

Fackförbundet Unionen är Sveriges största fackförbund på den privata arbetsmarknaden och landets största tjänstemannaförbund. Med över 500 000 medlemmar och 1500 anställda behöver Unionen samarbetspartners som kan leverera stora projekt med jämn kvalitet i hela la..

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Fokus på kundupplevelsen gav resultat för SEB

Fokus på kundupplevelsen gav resultat för SEB

Vårt mål är att stärka kundupplevelsen  och i den tuffa konkurrens  vi verkar inom  så är det extra viktigt att kontinuerligt  träna på själva samtalet/mötet med kunden  för att på det sättet säkerställa att vi håller en hög kvalit..

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Mercuri samarbetar med TUIfly Nordic

Mercuri samarbetar med TUIfly Nordic

TUIfly Nordic berättar mer om sitt samarbete med Mercuri International:

Vårt mål på TUIfly är att bli nummer 1 på service och ombordförsäljning i charterbranschen! Vi har tillsammans med Mercuri International arbetat med att utveckla våra ledare ombord i rollen som säljledare och v&a..

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Mercuri utvecklar innovativ säljkultur tillsammans med Scandic Hotels

Mercuri utvecklar innovativ säljkultur tillsammans med Scandic Hotels

”Vi bestämde oss 2008 för att vi ville skapa en ny innovativ säljkultur på Scandic och beslutade oss för att anlita Mercuri International för att uppnå våra mål.

Valet av Mercuri var enkelt.

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